1. Introduction

Welcome to Cocoona Centre for Aesthetic Transformation (“Cocoona,” “we,” “us,” or “our”). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website at cocoona.uk, use our services, or interact with us in any way.

Cocoona is operated from Villa 898, RAAJI Street, Al Wasl Road, Dubai, UAE. Our UK contact number is +44 7491 794632 and our email is info@cocoona.uk.

We process personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 where applicable to individuals in the United Kingdom.

2. Information We Collect

We may collect and process the following categories of personal data:

Information you provide directly: Your name, phone number, email address, preferred appointment date and time, and the type of cosmetic procedure you are interested in — submitted through our website consultation booking forms or via direct communication with our team.

Health and medical information: Details about your medical history, current health conditions, treatment goals, surgical consultation notes, before-and-after photographs, and post-operative progress — collected during virtual consultations and the treatment process. This data is classified as special category data under UK GDPR.

Communications data: Records of correspondence between you and our team, including emails, video consultation recordings (where consent is given), phone call logs, and messages exchanged through any communication channel.

Technical and website data: Your IP address, browser type and version, device information, operating system, pages visited on our website, time spent on pages, referral source, and other diagnostic data collected automatically when you browse our website.

Travel and logistics data: Flight details, hotel bookings, and other travel-related information provided to us when you use our concierge support services for travel to Dubai.

3. How We Use Your Information

We use your personal data for the following purposes:

• To respond to your enquiries and schedule consultations
• To provide virtual and in-person medical consultations, treatment planning, and surgical services
• To arrange concierge support including travel coordination, accommodation, and recovery logistics
• To deliver post-operative follow-up care via video calls or other channels
• To communicate important updates about your treatment, appointments, or our services
• To improve our website, services, and patient experience
• To comply with legal and regulatory obligations, including medical record-keeping requirements
• To protect our legitimate interests, including the prevention of fraud and ensuring the safety of our patients

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

Consent: Where you have given clear consent for us to process your personal data for specific purposes, such as booking a consultation or receiving marketing communications.

Performance of a contract: Where processing is necessary to fulfil the services you have requested, including medical consultations, treatment planning, and concierge support.

Legal obligation: Where we are required to process your data to comply with a legal or regulatory requirement, such as maintaining medical records.

Legitimate interests: Where processing is necessary for our legitimate business interests, provided these do not override your rights and freedoms. This includes improving our services and ensuring the security of our website.

Vital interests: In rare circumstances, where processing is necessary to protect your life or the life of another person.

For special category data (such as health information), we rely on your explicit consent or the necessity of processing for the provision of health care.

5. How We Share Your Information

We do not sell your personal data. We may share your information with the following parties:

Medical professionals: Our surgical team, including Dr. Sanjay Parashar and supporting medical staff, to deliver your treatment and care.

UK-based partner surgeons: Where applicable, for local consultations and follow-up care in the United Kingdom.

Service providers: Third-party providers who assist with website hosting, IT support, communication platforms, payment processing, and travel concierge services. These providers are contractually required to protect your data.

Legal and regulatory bodies: Where we are required to do so by law or in connection with legal proceedings.

6. International Data Transfers

As Cocoona operates from Dubai, UAE, your personal data may be transferred to and processed in the UAE. We take appropriate safeguards to ensure your data is treated securely and in accordance with this Privacy Policy and applicable UK data protection law. Where required, we use standard contractual clauses or rely on other lawful transfer mechanisms approved under UK GDPR.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Medical records are retained in accordance with applicable medical record-keeping requirements. When your data is no longer required, it will be securely deleted or anonymised.

8. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right of access — to request a copy of the personal data we hold about you
• Right to rectification — to request correction of inaccurate or incomplete data
• Right to erasure — to request deletion of your data in certain circumstances
• Right to restrict processing — to request that we limit how we use your data
• Right to data portability — to request a copy of your data in a structured, machine-readable format
• Right to object — to object to processing based on legitimate interests or for direct marketing purposes
• Right to withdraw consent — where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing

To exercise any of these rights, please contact us at info@cocoona.uk or call +44 7491 794632.

9. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyse website traffic, and understand how visitors interact with our site. You can manage your cookie preferences through your browser settings. For more details, please refer to our Cookie Policy [if applicable, link here].

10. Third-Party Links

Our website may contain links to third-party websites, including social media platforms such as Instagram. We are not responsible for the privacy practices or content of these external sites and encourage you to review their privacy policies.

11. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.

12. Children’s Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a minor, please contact us immediately and we will take steps to delete it.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this page periodically.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

Cocoona Centre for Aesthetic Transformation Villa 898, RAAJI Street, Al Wasl Road, Dubai, UAE Phone: +44 7491 794632 Email: info@cocoona.uk

15. Complaints

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

Website: www.ico.org.uk Helpline: 0303 123 1113